Talking to Supporters

We use the telephone to translate a charity’s cause and passion to their supporters, in their voice. Whether the charity wants to bring new donors on board, or maximise existing support and engagement, all our telephone fundraising campaigns are bespoke, strategic and integrated with other fundraising activity. We are experts in asking for support and will ensure all campaigns run smoothly and efficiently.

Donor Acquisition and Conversion

We help charities reach and inspire new audiences through a range of techniques, including:

  • Recruitment of new donors from specially selected data
  • Supporter find supporter campaigns
  • Converting cash donors to regular giving supporters
  • New donor welcome campaigns
  • Converting campaigners to regular giving supporters
  • Converting event or community fundraisers to regular giving supporters
  • Converting merchandisers to regular giving supporters
  • Converting volunteers to regular giving supporters
  • Reactivation campaigns - including long-lapsed cash or regular giver reactivation
  • Rolling reactivation programmes
  • SMS supporter conversion to regular giving supporters

Donor Development and Engagement

It’s always important to keep charity supporters inspired and motivated. Here are some ways we can help maximise the lifetime value of supporters:

  • Managing Gift Aid activation campaigns
  • Upgrade/cross-selling campaigns
  • Rolling upgrade programmes
  • Non-payer reactivation
  • High-value supporter development
  • Face to face recruit development
  • Online recruit development
  • Legacy campaigns
  • Non-financial calls - thank you, welcome, event promotion
  • Donor surveys and evaluation
  • In memoriam campaigns

Added Value Services

We also offer data buying services to deliver our Lead Generation Acquisition campaigns. We use our wealth of experience to find the best providers of data, manage non performance, manage redundant returns and obtain refunds or free data tests - all of which takes up considerable time if managed directly by a charity. We carry out extensive due diligence on the suppliers we choose. We work hard to ensure data costs are as competitive and performance as high as possible. We regularly seek out new providers and data sources to ensure campaign success.

Our range of digital and mobile services help ensure we achieve maximum benefit from our telephone campaigns and we often trial new enhancements, such as thank you emails and SMS to aid retention, or supporter tracing activity to improve contact rates.

Find out more about our approach